Frequently Asked Questions
Everything you need to know about shopping with Clouds.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your garments sustainably made?
Yes, at Clouds, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.
Can I change or cancel my order?
Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.