Returns & Exchanges
At Clouds, we want you to feel as light as air in your new wardrobe, which is why we offer a 30-day window for easy returns and exchanges. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the garments in their original packaging and include the packing slip provided in your digital return confirmation.
Label and Ship
Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing